FREQUENTLY ASKED QUESTIONS

Vehicle shipping costs vary based on several key factors. Distance is the primary factor – longer distances typically cost less per mile but more in total. Vehicle size and type affect pricing, as larger vehicles occupy more trailer space. The chosen transport method (open vs. enclosed) impacts cost, with enclosed transport generally running 30-40% higher than open transport. Seasonal fluctuations also affect pricing, with summer and January seeing higher rates due to increased demand. Current fuel prices, pickup/delivery locations (rural vs. urban), vehicle condition (operating vs. non-operating), and scheduling flexibility all influence the final price. For the most accurate quote, we consider all these factors to provide transparent, competitive pricing without hidden fees.

Yes, your vehicle is fully protected throughout the shipping process. Every carrier in our network is required to maintain comprehensive cargo insurance coverage, typically between $250,000 and $1,000,000. Before loading, we conduct a detailed vehicle inspection and document any existing damage on the Bill of Lading. This documentation protects you in the rare event of damage during transit. Our carriers’ insurance covers any potential damage that occurs during loading, transport, or unloading. For additional peace of mind, enclosed transport offers extra protection and typically comes with higher insurance coverage. We maintain copies of all insurance certificates and can provide them upon request. We recommend reviewing your personal auto insurance policy as well, as some policies provide coverage during professional transport.

Proper vehicle preparation ensures a smooth shipping process. First, clean your vehicle thoroughly and document its condition with photos, including any existing damage. Remove all personal items, as they aren’t covered by carrier insurance. Ensure your gas tank is only 1/4 full to reduce weight while leaving enough fuel for loading and unloading. Disable your car alarm system and provide the carrier with any special operating instructions. Check for and repair any fluid leaks, and ensure your battery is securely mounted and charged. Remove or secure any custom accessories, and fold in side mirrors if possible. If your vehicle is modified, inform us in advance. Provide a spare key to the carrier, but keep your original. Finally, perform a basic maintenance check, including tire pressure, to ensure your vehicle is transport-ready.

Open and enclosed transport offer distinct benefits for different shipping needs. Open transport uses uncovered trailers that can carry up to 10 vehicles, making it more economical and widely available. While vehicles are exposed to weather and road elements, this method is perfectly safe and ideal for standard vehicles. Enclosed transport uses fully covered trailers that protect vehicles from all external elements, typically carrying 2-6 vehicles. This premium service is recommended for high-value, classic, or luxury vehicles. Enclosed carriers often have hydraulic lift gates, air-ride suspension, and experienced drivers specialized in handling premium vehicles. While enclosed shipping costs more, it provides maximum protection, higher insurance coverage, and priority handling. The choice between open and enclosed depends on your vehicle’s value, weather conditions, and desired level of protection.

Yes, we provide door-to-door service whenever possible. Our carriers will pick up and deliver as close to your specified locations as legally and safely possible. However, some locations may have restrictions due to low-hanging trees, narrow streets, or local ordinances that prevent large carriers from entering. In such cases, we arrange convenient nearby meeting points for pickup or delivery. Our experienced drivers assess each location’s accessibility in advance to avoid any surprises. During booking, we discuss any potential access issues and develop alternative plans if needed. We coordinate pickup and delivery times that work with your schedule and keep you informed of any updates or changes. This personalized service ensures a convenient and stress-free shipping experience from start to finish.

We provide comprehensive tracking services to keep you informed throughout your vehicle’s journey. Once your vehicle is picked up, you’ll receive regular updates via your preferred communication method (phone, email, or text). Our transport management system allows our team to monitor your shipment’s progress in real-time. You can contact our customer service team during business hours for immediate location updates. The assigned carrier will also provide direct contact information for additional peace of mind. We send notifications for major milestones, including pickup confirmation, estimated delivery time, and any schedule adjustments. This transparent communication ensures you’re never left wondering about your vehicle’s location or status during transport.

We offer flexible payment options to accommodate our customers’ preferences. Accepted payment methods include major credit cards (Visa, MasterCard, American Express, Discover), cash, certified checks, and electronic bank transfers. A deposit is typically required at booking to secure your transport, with the remaining balance due upon delivery. For corporate or dealer clients, we can establish billing accounts with approved credit. All payments are processed securely, and we provide detailed invoices for your records. We maintain transparent pricing with no hidden fees, and your quoted price is guaranteed assuming no changes to the original shipping details. Payment terms and options are clearly discussed during the booking process to ensure a smooth transaction.

We accommodate non-running vehicle transport with specialized equipment and procedures. Additional fees may apply as these vehicles require winches, forklifts, or other loading equipment. When booking, please inform us of your vehicle’s exact condition and any specific issues. Our carriers need to know if the vehicle rolls, steers, and brakes to prepare the proper equipment. We’ll match you with carriers experienced in handling non-running vehicles to ensure safe loading and transport. Despite being non-operational, your vehicle receives the same careful handling and insurance coverage as running vehicles. Our team will work with you to understand any special requirements and ensure proper handling throughout the shipping process.